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MANAHIL SAID HAMED ALI AL SAADI

Customer Service Officer | Client Relations

Abu Dhabi, United Arab Emirates

Profile summary

Customer Service Officer with 2 years of experience across 3 organizations in the GCC. Adaptable professional transitioning from trainee roles to full-time service operations, specializing in client relationship management and administrative workflow coordination. Managed communication between clients and internal departments while maintaining accurate records to ensure compliance with organizational standards. Committed to clear communication and analytical problem solving to support office operations.

Career highlights

Client Relations: Managed communication between clients and internal departments at Albunyan Alhadir Contracting and General Company to ensure timely resolution of inquiries and service delivery.

Data Management: Maintained accurate records and processed files across 3 organizations, including Oman LNG and the Social Insurance Authority, to ensure compliance with internal standards.

Technical Proficiency: Earned a Digital Oman certification in basic computer skills, supporting the use of Microsoft Office Suite, CRM systems, and database management software in office operations.

Service Improvement: Analyzed customer feedback to identify trends and propose service improvements while resolving issues through professional communication at Albunyan Alhadir Contracting and General Company.

Key skills

ProfessionalAbility to convey ideas clearly and effectively in both written and verbal Strong analytical skills to identify and resolve issues efficiently Collaborative and able to work effectively in team settings Flexible and open to changes in a dynamic work environment Capable of prioritizing tasks and meeting deadlines consistently Competent in motivating and guiding teams toward achieving goals Meticulous and thorough in completing tasks with precision Skilled in evaluating information to make informed decisions Dedicated and committed to consistently producing high-quality work Innovative and able to think outside the box to solve challenges Microsoft Office Suite File Management Database Management Windows (all versions). Calendar and Scheduling Software CRM System Administrative Software Email Communication Client Relationship Management Service Operations Management Compliance Monitoring Administrative Workflow Coordination Personnel Records Maintenance Data Entry Documentation Control Records Management Office Operations Support

Professional experience

Customer Service OfficerJan 2021 - Jan 2023
Albunyan Alhadir Contracting and General CompanyAbu Dhabi, UAE

Managed client communications and service operations, acting as the primary point of contact between external stakeholders and internal departments. Oversaw the maintenance of service records and ensured adherence to organizational compliance standards throughout the 2021 to 2023 period.

  • Fostered client relationships to ensure timely responses and resolutions to inquiries.
  • Acted as a liaison between clients and internal departments to coordinate service delivery.
  • Maintained accurate customer service records to ensure compliance with company standards.
  • Resolved customer issues through professional and efficient communication.
  • Analyzed customer feedback to identify trends and propose service improvements.
TraineeJun 2019 - Aug 2019
Oman LNGOman

Supported the Human Resource Department by assisting with administrative workflows and data management tasks. Contributed to the maintenance of personnel records and internal documentation processes during the 2019-06 to 2019-08 period.

  • Organized employee files and updated digital records to ensure data accuracy.
  • Assisted with the preparation of internal reports and correspondence for department staff.
TraineeJul 2018 - Sep 2018
Social Insurance AuthorityOman

Coordinated administrative workflows within the Human Resource and Administration Department. Assisted with personnel documentation and office operations to maintain departmental records during the 2018-07 to 2018-09 period.

  • Processed employee files and updated internal databases to ensure record accuracy.
  • Organized departmental correspondence and scheduled meetings to facilitate communication between staff members.

Education

Bachelor of Business AdministrationMar 2018
Sur University College

Management | 3.36

Certifications

Basic computer skills information technologyDigital Oman

Languages

Arabic · Native

English · Professional